Although most people manage to order from our site in a quick and painless manner, there are, unfortunately, occasions when things don't seem to work quite as planned. Almost always this is due to an easily rectified incompatibility between how the site works, and the web browser being used.
Most importantly, the site, like most other ecommerce sites, relies on cookies to store information about the contents of your shopping cart and login information, and therefore your browser must be set to accept cookies from our server to be able to shop successfully.
You can check these settings easily:
If you are using a PC with Internet Explorer you will find your security & Cookie settings in Tools/Internet Options.
A setting of "Very High" or "Highest" prevents you from adding items to your shopping cart. The highest setting you can shop with is "Medium."
On a Mac with Safari go to Safari/Preferences and click the security icon, then set the Accept cookies setting to either 'Always' or better still 'Only from sites you navigate to'. Other browsers such as Firefox & Omniweb are similar.
Security/firewall/anti-virus software can also sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "www.bibacity.co.uk" (the server that handles our e-commerce) to your "safe list" of sites.
Zone Alarm
- Select Privacy.
- Under Cookie Control, click Custom
- In Custom Privacy Settings:
- Uncheck the box that says "Block session cookies"
- Uncheck the box that says "Block persistent cookies"
- Uncheck the box that says "Remove private header information".
- Uncheck the box that says "Expire Cookies"
- Click OK.
Norton Personal Firewall
- Double click on the Norton Personal Firewall icon in the tray.
- Click on the Open option in the pop-up menu.
- Click the Options icon in the Norton SystemWorks menu box.
- Click on the Personal Firewall option in the Options menu box.
- Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
- Make sure you are in the "Web" tab. There may be several domains already listed in this area.
- Click on the Add Site button at the bottom of the Web defaults window.
- You will need to enter www.bibacity.co.uk as a new default. This should activate the default rules section of that window.
- Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the www.bibacity.co.uk domain.
- Click OK, then click OK again
McAfee Privacy Service
- Right-click the red "M" icon by your system clock.
- Click "Privacy Service."
- Click "Options."
- The McAfee Privacy Service window appears. Click the "Cookies" tab.
- Enter each website address from which you would like to allow cookies.
- Click "Add."
- Once completed, close the window.
It's also worthwhile remembering that certain times of year can be extremely busy, and the networks provided by the banks for processing payment information aren't immune to slowing down a little due to the volume of transactions being processed. At these times, if things appear a little slow, please be patient.
There is a chart on Protx.com which shows the current status of the payment gateway, Click here to view
|
|
