Privacy & Security

Please be assured that we only collect information essential to process your transaction and that contact details supplied to ourselves are used for our own purposes only. We never sell or divulge the information you entrust to us to any third parties.

Our Registration Number under the Data Protection Act 1998 is PZ812626X

The online process of ordering takes three stages.

1. Browsing
At this stage we do not require to collect any information from you, and so to assist the performance of the site, your browsing will be done outside of the secure server area. If you would prefer the security of the secure server area, simply register (if you haven't already done so, and) login.

2. Adding to the cart
You are free to add and remove items from your cart without registering or logging in. However for the system to properly calculate the final invoice amount you will be required to provide some information about yourself. These are basic details which we require in order to fulfill your order, such name & address etc.
The subsequent stages in the checkout process are secured through our own SSL server. You can verify this by clicking this Thawte image.

Mac users with older Microsoft browsers may not be able to see this image. This is because of the nature of the code supplied by Thawte. If you upgrade to a newer browser such as Omniweb, Safari, or Firefox it will work.

3. Secure Payment
In this final stage of the transaction, your payment details are handled by the SagePay (the new name for Protx) payment gateway. This means that your most sensitive information is being handled by experts in this field, and as a result we do not collect or store any payment card details in any form on this website.
SagePay has been audited and approved by all of the major UK acquiring banks and these require SagePay to adhere to all APACS standards. APACS is the UK payments association, a trade association for institutions delivering payments services to end customers. It is also the main industry voice on issues such as plastic cards, card fraud, cheques, electronic payments and cash. APACS

SagePay have also been audited and accredited under the Visa Account Information Security (AIS) audit that specifically examines security of credit card details processed and stored by SagePay.
SagePay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.

More information on SagePay security

We have in addition to all the above, implemented 3D Secure card checking, Verified by Visa & Mastercard Secure. The first time you come acoss these, during the checkout process either here or on other secure sites, you'll be asked to sign up to secure your card.
Please note that you don't have to register for inclusion in this scheme and can simply click the appropriate button to bypass the screen, but it is another level of protection for you and your card, and we can highly recommend that you do sign up for it if your card issuer provides support. All the instructions will be there during the checkout process, and it only takes a minute or so to do.
The images on the right hand side of the site will take you to the relevant Visa & Mastercard websites for more information if you require it.

Where the option of Bank Transfer is chosen, bank details will be supplied.

Upon receipt of your order you will receive an email verifying your order details, and allowing you the opportunity of cancelling the order. However we need a valid email address for you to enable us to do this, so please ensure that you type your email address correctly.
Your credit card details will be verified on receipt, via SagePay. All attempts at fraudulent transactions are logged and may be reported to the appropriate authorities.

We make every effort to ensure that your goods arrive in the condition you expect. All bottles are packed in specialist packaging for maximum protection and checked thoroughly for potential weakness.

All international prices are based on weight, and are calculated automatically for you according to your shipping zone.
Shipping methods are available in the shopping cart after you've logged in and told the system where you want the goods delivered.

UK deliveries are by Royal Mail or Parcel Force depending on volume and county. Delivery is usually 24-48 hours, but due to the vagaries of delivery we do not guarantee this, so please allow 3-4 working days from time of ordering.
Guaranteed next day delivery is available for most products at additional cost. Please ring for details.

Special notes for North America:

Canada:
Please note that we do not currently ship to Canada, although it is possible to do so. This is because import taxes which are imposed on customers are exorbitant, and often take people by surprise.

USA:
Since we started trading in 1998, we have never had any problems shipping alcohol to the USA. However there is a possibility that Customs may impose additional duties, or at worst impound the goods. We cannot accept any responsibility for this, any products ordered must be at your own risk. Placing an order for delivery to the USA constitutes acceptance of this risk.

Where returns are found to be in accordance with the above and a refund is requested, rather than replacement goods, the refund will be made within 14 days.

Also, in accorance with the EU distance trading regulations, you may also cancel your order within 7 days of receipt of the goods. You will however remain liable for both the initial delivery charge and the return carriage, and goods must return in a condition suitable for resale. Refunds (minus delivery charges) will be made within 14 days of receipt of the goods back to ourselves.

We have no liability to provide refunds for products returned to us as a result of customer attempts to evade local importation taxes, regulations, or where a customer orders the wrong product, or where the delivery address has been incorrectly supplied. This includes where a delivery has been attempted, and the goods are subsequently returned unclaimed from the delivery agents depot.
However, we will do so provided the goods are returned in a saleable condition, after deduction of a £5/bottle handling charge and any returning carriage charges we incur. No carriage will be refunded.

In the event of a product being unavailable at the time of ordering we will contact you on receipt of your order to give you the opportunity to confirm, amend or cancel your order.

ORDERS Orders should be submitted on headed paper, or purchase order, or online via www.bibacity.co.uk, and placed and/or signed by an authorised signatory. An order received by the Company, or its representative, is deemed to be an "offer of purchase" by the Customer, which shall be deemed to be accepted by the Company upon delivery of the goods. Accordingly, whilst the Company shall endeavour to deliver the goods without delay, any delay in delivery or failure to deliver shall not be a breach of any contract.

PRICES All prices quoted are subject to stock availability and, whilst every endeavour will be made to supply at quoted prices. the Company reserves the right to revise prices without prior notice. All quotations are subject to the goods being unsold. Prices are subject to alteration without notice. Account Customers must clear the outstanding balance within 30 days of the date of invoice. All allowances and promotional entitlement will be forfeit if our terms of trade are broken, and we reserve the right to charge interest on the overdue balances at 4% over the current Bank rate. However, if the debt results in a Summons, the policy of this Company is to charge lawful statutory interest, plus £40 administrative charge. Should a dispute arise it will be determined under Scottish Law. (Note: The costs incurred by the Company on cheques returned marked "Refer to Drawer or Refer to Drawer Please Represent" will be automatically debited to the Customer trading account.)
Any queries on invoices must be reported within 3 days of the postmark date on each invoice. No allowances for claims, or late payment, can be entered into after this period.

RETENTION OF TITLE Legal and equitable title to and property In the goods supplied to the Customer under this contract shall not pass to the Customer but shall remain with the Company until the Company has received full payment for the goods supplied under this contract and for all other goods supplied by the Company to the Customer under this or any other contract. All goods supplied to the Customer shall be stored in a safe and suitable place separate from other goods of the Customer and shall be marked or placed in such a way as to make the goods readily identifiable as being the property of the Company. In the event that the Customer does not make payment to the Company in full of any monies owing under this or any other contract by the due date or if the Customer becomes insolvent or commits an act of bankruptcy or makes any arrangement or composition with his or its creditors or an order is made or a resolution is passed for the winding up of the Customer or an encumbrancer takes possession or a receiver or an administrator is appointed of the whole or any part of the assets of the Customer or the Customer makes default in payment of any negotiable instrument or the Customer ceases or threatens to cease carrying on its business, the Company shall be entitled to resume immediate possession of the goods without notice for which purpose the Customer grants the Company an unrestricted right of access to and entry upon any premises in which the goods may be or are likely to be situated from time to time. The Customer shall be entitled to resell the goods in the ordinary course of business only notwithstanding that legal and equitable title in those goods may not have passed to the Customer but in such events the proceeds of sale arising from the resale of the goods shall be held in trust by the Customer for and on behalf of the Company.

DELIVERY Delivery shall be deemed to be effected when the goods have been delivered to the address agreed between the Customer and the Company, or collected by or on behalf of the Customer. Minimum Order is as shown on pricelists unless agreed otherwise.

RETURNS Returned goods will only be accepted when: a) They have been wrongly delivered by us. b) They are out of condition and this has been agreed by our representative. c) "Sale or Return" terms have previously been agreed; unbroken cases only will be accepted back. d) For goods approved for collection, which do not fall within one of the above categories, a charge of £5.00 per product line/per case will be charged.

SAMPLES These may be charged. Any charge will be refunded on receipt of an order for the products supplied.

BOND Most wines and spirits are available in bond. Special quotations are available on request. Ex-Cellars Country of Origin quotations are available on request for most of the products offered.